Once you place your order, the confirmation email will be send to you within 24 hours
Orders usually ships within 12-48 hours, once your order has been shipped, an e-mail with tracking number will be sent to your contact e-mail within the next 48 hours. Your order is usually dispatched within 12-48 hours when your payment is received. We will deliver your order by International Express Service for all international deliveries. Deliveries usually take 5-7 working days to arrive.
Should you wish to cancel your order,you must email us immediately. Majority of orders are dispatched within 1-2 days from the order date.Shipped orders cannot be cancelled.
Once you received wrong items or defective items,pls notify us within 1-2 day of receipt the products to qualify for a return or exchange.If you fail to provide us with a prompt notification,we will not authorize your return or exchange.All items sent back to us must be in their original condition i.e. not worn,altered or washed,with all tags attached.The returned shoes should be sent to the shipping address we email you.
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 7 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.