SHIPPING & RETURNS

Shipping Policy:

Once you place your order, the confirmation email will be send to you within 24 hours

Orders usually ships within 12-48 hours, once your order has been shipped, an e-mail with tracking number will be sent to your contact e-mail within the next 48 hours. Your order is usually dispatched within 12-48 hours when your payment is received. We will deliver your order by International Express Service for all international deliveries. Deliveries usually take 5-7 working days to arrive.

Order Cancellation:

Should you wish to cancel your order,you must email us immediately. Majority of orders are dispatched within 1-2 days from the order date.Shipped orders cannot be cancelled.

Return Policy:

Once you received wrong items or defective items,pls notify us within 1-2 day of receipt the products to qualify for a return or exchange.If you fail to provide us with a prompt notification,we will not authorize your return or exchange.All items sent back to us must be in their original condition i.e. not worn,altered or washed,with all tags attached.The returned shoes should be sent to the shipping address we email you.

Exchange Policy:

To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 7 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.

PRIVACY NOTICE

The new-canadagooseoutlet.ca knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting the new-canadagooseoutlet.ca, you are accepting the practices described in this Privacy Notice.

Your Privacy Information

We value your privacy information, so your privacy information will be protected, Our online store is committed to safeguarding your privacy when making online purchases. When registering our account, users shall provide the personal registration information. And as part of the order process, we only collect following essential customer information: Name, Shipping/Billing Address, Email Address, Phone Number, Credit/Debit Card Information. The contact information is only used to get in touch with you when necessary. The information you provide to us is not given or sold to any outside party except for the shipping company delivering your order. We only share your shipping address and phone number with the shipping company. The information we collect from you is used only to process and ship your order. Your email address is used only to provide you with an order confirmation and tracking number. Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order. Your Credit Card information is only used to confirm whether the billing address is the same with the shipping address.

Automatic Information

For security purposes our online store sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

Contact Us with Any Question

If you have any questions, concerns, or comments about our privacy notice, please kindly e-mail us. We respect your privacy and we will not share the information you provide us with outside companies or organizations. We have your best interest at heart and believe you will appreciate our conviction to your security. This is our commitment.

Contact Us

You can write a E-mail to [email protected] directly.

Or just leave your question or doubt under the below Message Box and Send to us!

Thanks for your support on our site, and wish you a sweet life!

PAYMENT

We accept Credit Card payment & Western Union! Your credit card will be billed immediately after purchase. After purchase you will receive an email notification with all payment details. The contract is closed between customer and shop as soon as the order is submitted. We recommend to print out the transaction data and the Terms and Conditions and to keep them at an easily accessible place.

Credit Card Payment Service: In order to pay directly with your Credit Card you should choose this option in the checkout. We accept the following credit cards directly with our Merchant account: Visa, Mastercard. Some buyers have trouble with direct credit card payment, maybe their card will get declined or another technical problem will occur, if this happens to you we strongly suggest you go back and choose the payment option of Moneybookers.com for your order.

Pay by Western Union: Western Union transfer is preferred. It is very fast (only takes about 5-10 minutes). If you are new, you can go to official website www.westernunion.com or your local western union agent, and then do the western union payment.